Every product on our website has a dedicated page featuring detailed images, and sometimes videos, alongside key information such as available colors, sizes, and materials. There are two easy ways to find what you're looking for:

Search: Use the search bar at the top of our site and enter the product name or number. This will bring up all related items.

Browse: Explore our product categories in the Shop section to discover all our available items. Each product has its own page, making it easy to explore the details

Å handle hos Cascalia er enkelt og sømløst. Følg disse trinnene for å fullføre kjøpet ditt:

Velg varen din:
På produktsiden velger du farge og størrelse som passer dine preferanser, og legger deretter varen i handlekurven.

Gå til kassen:
Når du har lagt alt du ønsker i handlekurven, går du videre til kassen.

1. Fullfør bestillingen:
2. Gjennomfør betalingen:

Ordrebekreftelse og levering:
Når betalingen din er godkjent, mottar du en e‑post som bekrefter at vi har mottatt bestillingen din og behandler den.

Når bestillingen din sendes, mottar du en ny e‑post med:

• Sporingsinformasjon.
• En elektronisk faktura (ved behov).
• En lenke for å følge leveringen.

Hvis du har spørsmål eller trenger hjelp, er teamet vårt alltid her for deg!

Most items in our shop are typically in stock. However, please note that adding an item to your shopping bag does not reserve it—another customer may purchase it before you complete your order.

If your desired combination of color and size is unavailable, don’t worry! You’ll have the option to fill out a Merchandise Request Form. By completing this quick form, our Customer Service team will assist you and notify you directly when the product becomes available again.

We’re here to ensure you don’t miss out on your perfect piece!

We proudly guarantee that every item we sell is 100% authentic on our website Cascalia.com

Please note, however, that we cannot verify or guarantee the authenticity of items purchased from other websites or retailers.

Nei, du trenger ikke en konto – du kan legge inn en bestilling som gjest.

Å opprette en konto gir deg imidlertid flere fordeler:

• Ordresporing: Spor bestillingene dine enkelt og se kjøpshistorikken din.
• Enklere retur og bytte: Be raskt om retur eller bytte ved behov.
• Lagrede adresser: Lagre leveringsadresser for raskere utsjekk neste gang.
• Kontoadministrasjon: Administrer opplysningene dine, se ordrestatus og hold oversikt.
• Ønskeliste: Opprett og administrer en ønskeliste med favorittproduktene dine.

Du kan alltid handle som gjest, men registrering gjør handleopplevelsen din enda smidigere!

No need to worry! Simply click on the ‘Forgot your password?’ link under the Login section. Follow the instructions, and you’ll be guided through resetting your password.

If you encounter any issues, our Customer Service team is always here to assist you.

We offer a variety of payment options depending on your location:

Credit/Debit Cards:

• Visa, MasterCard, and American Express. + local smaller payment methods.

PayPal:

• Available

Apple Pay and Google Pay

• Available

If you have specific questions about payment methods for your region, feel free to reach out to our Customer Service team!

Absolutely. Every purchase made on our site is protected with advanced security measures, including site certificate servers and SSL encryption.

Here’s how we ensure a secure shopping experience:

• Secure Connections: Our checkout process uses secure connections, indicated by the "https" prefix and a lock icon in your browser’s address bar.
• Fraud Prevention: Our payments team carefully reviews transactions to detect and prevent fraudulent activity. In some cases, we may contact you for additional information before confirming your order.

Your safety and privacy are our top priorities, so you can shop with confidence.

Unfortunately, once an order has been submitted, we are unable to add items or combine it with another order.

If you’d like to purchase additional items, we kindly ask you to place a new order. If you have any questions or need assistance, our Customer Service team is here to help!

Once your order is successfully placed, you will receive an email confirming that we’ve received it and are processing it.

When your order is shipped, we’ll send you another email with:

• Tracking details to follow your delivery.

If you have any concerns or questions, feel free to reach out to us—we’re here to help!

Ja! Kontoen din har en adressebok der du kan lagre, redigere og administrere adressene dine. Dette gjør fremtidige betalinger raskere og mer praktiske.

Hvis du ikke har en konto ennå, bør du vurdere å opprette en for å få glede av dette og andre nyttige funksjoner! 😊

Yes, you can! Your account's address book allows you to save and manage multiple addresses. This is perfect for sending orders to different locations or switching between addresses.

Managing your addresses is easy, and you can update them anytime for a seamless shopping experience. 😊

Please follow the guidelines for your country when entering the postal code.

Country-Specific Examples:

• Austria, Belgium, Bulgaria, Denmark, Hungary, Latvia, Luxembourg, Slovenia: Enter 4 digits (e.g., 1234).
• Czech Republic, Estonia, Finland, France, Germany, Greece, Italy, Lithuania, Poland, Slovakia, Spain, Sweden, Ukraine, South Korea: Enter 5 digits (e.g., 12345).
• Portugal: Enter 4 or 7 digits (e.g., 1234 or 1234567).
• Rep. of Ireland: Leave blank and just select the country.
• Romania, China: Enter 6 digits (e.g., 123456).
• The Netherlands: Enter 4 digits or 4 digits followed by letters (e.g., 1234 or 1234AB).
• United Kingdom: Enter with the space (e.g., AB12 3CD).
• United States: Enter 5 digits (e.g., 12345).
• Japan: Enter 7 digits with a hyphen (e.g., 123-4567).

If you’re unsure or need assistance, feel free to contact us for help!

We process and ship your order after all payment and delivery details have been approved. The delivery cost will be displayed at checkout once you’ve selected your shipping address.

Delivery Times:

- Regular Shipping: Delivered within 7 - 10 business days.

- Expedited Shipping: Delivered within 3 - 5 business days.

Important Notes:

• You can track your order’s progress through the Order History section of your account or the follow the link for the tracking number, in the mail we have sent.
• Any delivery times provided are estimates, and we cannot be held responsible for delays beyond our control.

If you have questions about shipping or need further assistance, let us know!

Our website offers direct delivery services to the countries listed during checkout. If your desired country or region isn’t listed, please reach out to our Customer Service team at Info@cascalia.com for assistance.

Our team is available to help you with any inquiries about delivery or other questions!

Unfortunately, we’re unable to ship to multiple addresses in a single order. If you need items sent to different locations, please place a separate order for each address.

If you have any special requests or questions, feel free to reach out to our Customer Service team at Info@cascalia.com for assistance.

Typically, it’s not possible to change the delivery address after an order is placed, so please double-check your details before completing your purchase.

In some cases, if the package hasn’t been shipped yet, we may be able to assist. Contact us at Info@cascalia.com as soon as possible, and we’ll do our best to help.

Yes! Once your order has been shipped, you’ll receive an email with the shipping details and a tracking number.

If you have an account, you can also log in, go to the Order History section, and click on the relevant order to view its status and tracking information.

If you have any questions, feel free to reach out to us at Info@cascalia.com for assistance.

We handle all taxes, duties, and import fees for your order. This means you don’t need to worry about any additional costs—what you see at checkout is all you’ll pay.

We’re committed to making your shopping experience as smooth and transparent as possible!

If you have any questions or concerns, feel free to reach out to our Customer Service team at Info@cascalia.com. We’ll respond as quickly as possible to assist you.

Ønskelisten lar deg lagre produkter du liker for enkel tilgang senere. Slik fungerer det:

Lagre produkter:

• Klikk på hjerte-ikonet på en produktside eller i en produktliste for å legge et produkt til ønskelisten.

Se ønskelisten din:

• Gå til ønskelisten når som helst ved å klikke på Konto-ikonet på nettsiden.

Uten konto:

• Du kan bruke ønskelisten uten å registrere deg eller logge inn, men merk at lagrede produkter forsvinner hvis du lukker nettleseren.

Vi behandler personopplysningene dine i tråd med gjeldende personvernerklæring som er beskrevet på nettstedet vårt. Vi iverksetter også rimelige tiltak for å beskytte dine persondata mot uautorisert tilgang, bruk eller utlevering.

For mer informasjon, se vår fullstendige personvernerklæring, som du finner i Policy-delen på nettstedet vårt.

At Cascalia, we stand behind the quality and craftsmanship of our jewelry and watches, offering a Lifetime Guarantee to give you complete peace of mind.

What the Lifetime Guarantee Covers:
If your jewelry or watch experiences a product defect, simply email us at Info@cascalia.com with a photo of the item and your order number. We’ll quickly arrange a replacement or issue store credit—no further explanation is required.

What the Lifetime Guarantee Does Not Cover:

• Lost or stolen items
• Items intentionally damaged
• Damage caused by third parties

Our fair use policy ensures this service is equitable and sustainable for all customers.

With Cascalia, you can enjoy your jewelry and watches knowing they are supported by our lasting commitment to quality and care.

Cascalia-gavekort kan kjøpes direkte fra nettbutikken vår. Vi aksepterer de samme betalingsmetodene som for alle andre kjøp, slik at du får en smidig og sikker betalingsprosess.

For øyeblikket er gavekort kun tilgjengelige for kjøp via vår nettplattform. Hvis du har spørsmål, er du velkommen til å kontakte oss på Info@cascalia.com for hjelp.

Cascalia gift cards can be used to purchase any products available on our online store. Here’s how to use your gift card:

1. At Checkout:
   Enter the Serial Number and Code printed on your gift card in the designated field during the payment process.
2. Covering the Balance:
   If your gift card doesn’t cover the full purchase amount, you can pay the remaining balance using any of the accepted payment methods.

Please note that Cascalia gift cards are only valid for purchases on our online store and cannot be used in other stores, outlets, or third-party websites.

If you have any questions or need assistance with your gift card, contact us at Info@cascalia.com.

No, only one gift card can be used per purchase.

If you have any questions about your gift card or need assistance with your order, feel free to contact us at Info@cascalia.com.

Cascalia-gavekort er gyldige i 5 år fra utstedelsesdato.

Hvis du har spørsmål om gavekortet ditt eller utløpsdatoen, kan du når som helst kontakte oss på Info@cascalia.com for hjelp.

Hvis Cascalia-gavekortet ditt blir mistet eller stjålet, ber vi deg kontakte oss umiddelbart på Info@cascalia.com. Teamet vårt vil hjelpe deg med å sperre kortet og løse problemet.

For å sikre best mulig sikkerhet anbefaler vi at du oppbevarer gavekortet ditt på et trygt sted, ettersom det behandles som kontanter og ikke kan erstattes i visse situasjoner.

No, Cascalia gift cards cannot be converted into cash. This applies even in cases of loss or theft, and the value of the gift card will not be refunded in cash.

If you have any questions or concerns about your gift card, please contact us at Info@cascalia.com.