The Cascalia promise
Guaranteed for life
Every Cascalia piece - jewellery and watches alike - is covered against faults in materials and craftsmanship for as long as you own it. If we didn’t build it right, we’ll make it right.
Covered — for life
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Plating that fades or discolours under normal wear
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Clasps, links or closures that fail
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Stones that loosen or fall out of their setting
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Watch movements that stop keeping time
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Any other fault in materials or craftsmanship
Not covered
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Lost or stolen pieces
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Intentional damage or misuse
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Damage caused by third parties, including alterations by other jewellers
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Normal surface scratches from daily wear
A simple fair-use policy keeps this service equitable for every Cascalia customer.
Three steps, one email
How a claim works
Take a photo
A clear picture of your piece showing the issue. That’s all the evidence we need.
Email it to us
Send the photo and your order number to info@cascalia.com. No order number at hand? Send it anyway — we’ll look it up.
We make it right
A replacement on its way, or store credit if you’d rather choose something new. No questions asked.
Good to know
Questions, answered
Does the warranty really last a lifetime?
Yes. Your piece is covered against faults in materials and craftsmanship for as long as you own it — not one year, not five. There is no registration and nothing to activate; your order is your warranty.
Are watches included, or is that extra?
Included, always. Jewellery and watches carry the same lifetime coverage from day one — it is never a paid add-on at checkout.
Do I need my receipt or order number?
Your order number makes things fastest, but it isn’t a requirement. Email us with the name or email address the order was placed under and we’ll find it on our side.
It was a gift - can I still claim?
Of course. Send us a photo of the piece and the name of the person who ordered it, and we’ll take care of the rest.
What do I receive - a repair, a replacement or credit?
In most cases we simply send you a brand-new replacement. If the piece is no longer in our collection, or you’d prefer to choose something else, we issue store credit for its value instead.
How quickly will I hear back?
We reply within 1–2 business days, and once your claim is confirmed the replacement or credit is arranged straight away.
Excellence driven
Excellence isn't a goal. it's a standard. From the precision of our Japanese movements to the artistry of Italian-made bracelets, every detail is a conscious choice.
We partner with master craftsmen and trusted ateliers to ensure each piece feels effortless yet refined, made to accompany you through every chapter, without compromise.
This relentless pursuit of quality defines who we are, and it’s felt in every curve, clasp, and tick.
