Every product on our website has a dedicated page featuring detailed images, and sometimes videos, alongside key information such as available colors, sizes, and materials. There are two easy ways to find what you're looking for:

Search: Use the search bar at the top of our site and enter the product name or number. This will bring up all related items.

Browse: Explore our product categories in the Shop section to discover all our available items. Each product has its own page, making it easy to explore the details

Buying from Cascalia is simple and seamless. Follow these steps to complete your purchase:

Choose Your Item:
On the product page, select the color and size that suit your preferences, then add the item to your shopping bag.

Proceed to Checkout:
Once you've added everything you want to your shopping bag, head to the checkout.

1. Complete Your Order:
2. Make Your Payment:

Order Confirmation and Delivery:
Once your payment is authorized, you’ll receive an email confirming that we’ve received your order and are processing it.

When your order is shipped, you’ll receive another email with:

• Tracking details.
• An electronic invoice (if needed).
• A link to follow your delivery.

If you have any questions or need assistance, our team is always here to help!

Most items in our shop are typically in stock. However, please note that adding an item to your shopping bag does not reserve it—another customer may purchase it before you complete your order.

If your desired combination of color and size is unavailable, don’t worry! You’ll have the option to fill out a Merchandise Request Form. By completing this quick form, our Customer Service team will assist you and notify you directly when the product becomes available again.

We’re here to ensure you don’t miss out on your perfect piece!

We proudly guarantee that every item we sell is 100% authentic on our website Cascalia.com

Please note, however, that we cannot verify or guarantee the authenticity of items purchased from other websites or retailers.

No, you don’t need an account—you can place an order as a guest.

However, creating an account comes with several benefits:

• Order Tracking: Easily track your orders and view your purchase history.
• Simplified Returns & Exchanges: Quickly request returns or exchanges if needed.
• Saved Addresses: Save shipping details for faster checkouts in the future.
• Account Management: Manage your details, view order status, and stay organized.
• Wish List: Create and manage a wish list of your favorite items.

While guest checkout is always an option, registering makes your shopping experience even more seamless!

No need to worry! Simply click on the ‘Forgot your password?’ link under the Login section. Follow the instructions, and you’ll be guided through resetting your password.

If you encounter any issues, our Customer Service team is always here to assist you.

We offer a variety of payment options depending on your location:

Credit/Debit Cards:

• Visa, MasterCard, and American Express. + local smaller payment methods.

PayPal:

• Available

Apple Pay and Google Pay

• Available

If you have specific questions about payment methods for your region, feel free to reach out to our Customer Service team!

Absolutely. Every purchase made on our site is protected with advanced security measures, including site certificate servers and SSL encryption.

Here’s how we ensure a secure shopping experience:

• Secure Connections: Our checkout process uses secure connections, indicated by the "https" prefix and a lock icon in your browser’s address bar.
• Fraud Prevention: Our payments team carefully reviews transactions to detect and prevent fraudulent activity. In some cases, we may contact you for additional information before confirming your order.

Your safety and privacy are our top priorities, so you can shop with confidence.

Unfortunately, once an order has been submitted, we are unable to add items or combine it with another order.

If you’d like to purchase additional items, we kindly ask you to place a new order. If you have any questions or need assistance, our Customer Service team is here to help!

Once your order is successfully placed, you will receive an email confirming that we’ve received it and are processing it.

When your order is shipped, we’ll send you another email with:

• Tracking details to follow your delivery.

If you have any concerns or questions, feel free to reach out to us—we’re here to help!

Yes! Your account includes an address book where you can save, edit, and manage your addresses. This makes future checkouts quicker and more convenient.

If you don’t have an account yet, consider creating one to enjoy this and other helpful features! 😊

Yes, you can! Your account's address book allows you to save and manage multiple addresses. This is perfect for sending orders to different locations or switching between addresses.

Managing your addresses is easy, and you can update them anytime for a seamless shopping experience. 😊

Please follow the guidelines for your country when entering the postal code.

Country-Specific Examples:

• Austria, Belgium, Bulgaria, Denmark, Hungary, Latvia, Luxembourg, Slovenia: Enter 4 digits (e.g., 1234).
• Czech Republic, Estonia, Finland, France, Germany, Greece, Italy, Lithuania, Poland, Slovakia, Spain, Sweden, Ukraine, South Korea: Enter 5 digits (e.g., 12345).
• Portugal: Enter 4 or 7 digits (e.g., 1234 or 1234567).
• Rep. of Ireland: Leave blank and just select the country.
• Romania, China: Enter 6 digits (e.g., 123456).
• The Netherlands: Enter 4 digits or 4 digits followed by letters (e.g., 1234 or 1234AB).
• United Kingdom: Enter with the space (e.g., AB12 3CD).
• United States: Enter 5 digits (e.g., 12345).
• Japan: Enter 7 digits with a hyphen (e.g., 123-4567).

If you’re unsure or need assistance, feel free to contact us for help!

We process and ship your order after all payment and delivery details have been approved. The delivery cost will be displayed at checkout once you’ve selected your shipping address.

Delivery Times:

- Regular Shipping: Delivered within 7 - 10 business days.

- Expedited Shipping: Delivered within 3 - 5 business days.

Important Notes:

• You can track your order’s progress through the Order History section of your account or the follow the link for the tracking number, in the mail we have sent.
• Any delivery times provided are estimates, and we cannot be held responsible for delays beyond our control.

If you have questions about shipping or need further assistance, let us know!

Our website offers direct delivery services to the countries listed during checkout. If your desired country or region isn’t listed, please reach out to our Customer Service team at Info@cascalia.com for assistance.

Our team is available to help you with any inquiries about delivery or other questions!

Unfortunately, we’re unable to ship to multiple addresses in a single order. If you need items sent to different locations, please place a separate order for each address.

If you have any special requests or questions, feel free to reach out to our Customer Service team at Info@cascalia.com for assistance.

Typically, it’s not possible to change the delivery address after an order is placed, so please double-check your details before completing your purchase.

In some cases, if the package hasn’t been shipped yet, we may be able to assist. Contact us at Info@cascalia.com as soon as possible, and we’ll do our best to help.

Yes! Once your order has been shipped, you’ll receive an email with the shipping details and a tracking number.

If you have an account, you can also log in, go to the Order History section, and click on the relevant order to view its status and tracking information.

If you have any questions, feel free to reach out to us at Info@cascalia.com for assistance.

We handle all taxes, duties, and import fees for your order. This means you don’t need to worry about any additional costs—what you see at checkout is all you’ll pay.

We’re committed to making your shopping experience as smooth and transparent as possible!

If you have any questions or concerns, feel free to reach out to our Customer Service team at Info@cascalia.com. We’ll respond as quickly as possible to assist you.

The wishlist allows you to save items you love for easy access later. Here’s how it works:

Saving Items:

• Click the hearts icon on any product page or category listing to add an item to your wishlist.

Viewing Your Wishlist:

• Access your wishlist at any time by clicking the Account icon on the website.

Without an Account:

• You can use the wishlist without registering or logging in, but please note that your saved items will be lost if you close your browser.

We handle your personal information in line with the applicable Privacy Policy outlined on our site. We also implement reasonable measures to protect your personal data from unauthorized access, use, or disclosure.

For more details, please refer to our full Privacy Policy, which can be found in the Policy section of our website.

At Cascalia, we stand behind the quality and craftsmanship of our jewelry and watches, offering a Lifetime Guarantee to give you complete peace of mind.

What the Lifetime Guarantee Covers:
If your jewelry or watch experiences a product defect, simply email us at Info@cascalia.com with a photo of the item and your order number. We’ll quickly arrange a replacement or issue store credit—no further explanation is required.

What the Lifetime Guarantee Does Not Cover:

• Lost or stolen items
• Items intentionally damaged
• Damage caused by third parties

Our fair use policy ensures this service is equitable and sustainable for all customers.

With Cascalia, you can enjoy your jewelry and watches knowing they are supported by our lasting commitment to quality and care.

Cascalia gift cards can be purchased directly from our online store. We accept the same payment methods as for all other purchases, ensuring a smooth and secure checkout process.

At this time, gift cards are only available for purchase through our online platform. If you have any questions, feel free to contact us at Info@cascalia.com for assistance.

Cascalia gift cards can be used to purchase any products available on our online store. Here’s how to use your gift card:

1. At Checkout:
   Enter the Serial Number and Code printed on your gift card in the designated field during the payment process.
2. Covering the Balance:
   If your gift card doesn’t cover the full purchase amount, you can pay the remaining balance using any of the accepted payment methods.

Please note that Cascalia gift cards are only valid for purchases on our online store and cannot be used in other stores, outlets, or third-party websites.

If you have any questions or need assistance with your gift card, contact us at Info@cascalia.com.

No, only one gift card can be used per purchase.

If you have any questions about your gift card or need assistance with your order, feel free to contact us at Info@cascalia.com.

Cascalia gift cards are valid for 5 years from the date of issuance.

If you have questions about your gift card or its expiration, feel free to reach out to us at Info@cascalia.com for assistance.

If your Cascalia gift card is lost or stolen, please contact us immediately at Info@cascalia.com. Our team will assist in blocking the card and resolving the issue.

To ensure security, we recommend keeping your gift card in a safe place, as it is treated like cash and cannot be replaced in certain situations.

No, Cascalia gift cards cannot be converted into cash. This applies even in cases of loss or theft, and the value of the gift card will not be refunded in cash.

If you have any questions or concerns about your gift card, please contact us at Info@cascalia.com.