How can we help?

We process your order within 1–2 business days. Standard delivery then takes 7–10 business days. These times are estimates, and customs can sometimes add a few days.

Delivery is free on orders over 50 USD (43 EUR, 319 DKK). Below that, a small delivery fee applies. You always see the exact cost at checkout, before you pay.

When your order ships, we email you a tracking number. It starts working within 24 hours. Follow it on our tracking page with your order number and email, or with the carrier.

No. We pay all taxes, duties and import fees. What you see at checkout is all you pay.

We deliver worldwide. The countries we ship to are listed at checkout. If yours is not there, write to us and we will help.

You get an email confirming your order as soon as it is placed. When it ships, a second email brings your tracking number.

Please check your address before you pay: once an order is placed, it usually cannot be changed. If your order has not shipped yet, send us the new address straight away and we will do our best.

Ask us as soon as possible. Orders are processed within 1–2 business days, so if yours has not shipped yet, we will do our best to stop it. If it has already shipped, you can return it within 30 days of receiving it. If we deliver to you in the EU, you also have 14 days to cancel for any reason.

Once an order is placed, we cannot add pieces or join it with another order. Please place a new order for anything extra.

Not in one order. Please place a separate order for each address.

Write to us as soon as possible with your order number. We open an investigation with the carrier and keep you updated all the way.

Keep all the packaging and write to us straight away with your order number. We sort it out with the carrier and make sure you get a replacement or a refund.

You have 30 days from the day you receive your order to ask for a return. The piece must be unworn, with its tags, in its original packaging and with your proof of purchase. If we deliver to you in the EU, you also have 14 days to cancel or return for any reason.

Send us a return request with your order number and the piece you want to return. We reply by email with the next steps. Please wait for our answer before you send anything: parcels sent back without a request cannot be accepted.

The quickest way is to return the piece and, once the return is accepted, place a new order for the one you want.

We email you once your return has arrived and been checked. If it is approved, the money goes back to your original payment method within 10 business days. Your bank may need a few extra days. If 15 business days have passed since approval, please write to us.

Custom pieces, such as special orders or personalised items, cannot be returned. Gift cards cannot be exchanged for cash.

Every piece, jewellery and watches alike, is covered against faults in materials and craftsmanship for as long as you own it. There is nothing to register: your order is your guarantee. If something goes wrong, email us a photo and your order number. We send a replacement, or store credit if you would rather choose something new.

Covered: plating that fades or discolours with normal wear, clasps, links or closures that fail, stones that come loose, watch movements that stop keeping time, and any other fault in materials or craftsmanship. Not covered: lost or stolen pieces, damage on purpose or misuse, damage by others (including changes made by another jeweller), and normal surface scratches from daily wear.

Take a clear photo of the piece that shows the problem. Email it with your order number to info@cascalia.com. No order number? Send it anyway, with the name or email the order was placed under. We reply within 1–2 business days.

Of course. Send us a photo of the piece and the name of the person who ordered it.

Please check your order when it arrives, and write to us straight away if a piece is faulty, damaged or not what you ordered. Send your order number and a photo, and we will make it right.

Wrap a string or a strip of paper around the base of your finger. Mark where the ends meet, then measure it in millimetres. That number is your EU size: 54 mm means size 54. Between two sizes? For women’s rings, choose the larger size. Men’s rings come in S (56), M (60) and L (64): choose the nearest.

Women’s necklaces are 40 cm with 9 cm to adjust, and bracelets 16 cm with 3 cm. Men’s necklaces are 50 cm with a 4 cm extension, and bracelets 18 cm with a 2 cm extension. Bangles are one size and adjust by hand. Earrings are one universal size.

Yes. Every watch adjusts to your wrist. Men’s watches come with extra links and the tools to add or remove them.

Stainless steel. Our gold pieces are 14k gold on stainless steel.

Every piece sold on cascalia.com is 100% authentic. We cannot vouch for pieces bought from other websites or shops.

Adding a piece to your bag does not reserve it. If the colour or size you want is sold out, sign up to our newsletter at the bottom of the page and we will let you know when it is back.

Visa, Mastercard and American Express, PayPal, Apple Pay and Google Pay, plus local payment methods in many countries. Checkout shows the ones available where you are.

Yes. Checkout runs over a secure, encrypted connection. Our payments team also checks orders for fraud, and sometimes we contact you for more details before we confirm an order.

No, you can order as a guest. With an account you can follow your orders, see your order history and save your addresses.

Enter the email you ordered with and we send you a one-time code. There is no password to remember.

Enter the gift card code at checkout. If it does not cover the full amount, pay the rest with another payment method. Gift cards can only be used on cascalia.com.

One gift card per order.

Write to us straight away and we will help block it. Keep your gift card safe, like cash: in some cases it cannot be replaced. Gift cards cannot be exchanged for cash.