The Cascalia promise

Guaranteed for life

Every Cascalia piece – jewellery and watches alike – is covered against faults in materials and craftsmanship for as long as you own it. Nothing to register, nothing to pay extra.

Email your claim
Cascalia · Copenhagen

Certificate of guarantee

Covered — for life

  1. Plating that fades or discolours under normal wear
  2. Clasps, links or closures that fail
  3. Stones that loosen or fall out of their setting
  4. Watch movements that stop keeping time
  5. Any other fault in materials or craftsmanship

Not covered

Lost or stolen pieces · Intentional damage or misuse · Damage caused by third parties, including alterations by other jewellers · Normal surface scratches from daily wear. A simple fair-use policy keeps this service equitable for every Cascalia customer.
Copenhagen · since 2024

Three steps, one email

How a claim works

  1. Take a photo

    A clear picture of your piece showing the issue. That’s all the evidence we need.

  2. Email it to us

    Send the photo and your order number to info@cascalia.com. No order number? Send it anyway, with the name or email the order was placed under.

  3. We make it right

    A brand-new replacement, or store credit if the piece is no longer in our collection or you’d rather choose something new. No questions asked. We reply within 1–2 business days.

Email your claim

Received it as a gift? You’re covered too — just mention the name of the person who ordered it.

From our customers

In their words

  • “The lifetime warranty actually works. The clasp on my gold Ricordo bracelet was faulty, and they replaced it completely within 48 hours.”
    Trevon K.6mm Ricordo bracelet
  • “First automatic watch broke on me but support with Cascalia helped me out and sent me a brand new one free.”
    Carlos T.Solara Automatic Green
  • “When one of them broke by accident the company was great about their word and quickly sent a replacement which I was so grateful for!”
    Carmen L.Luce necklace
  • “I received a defective one initially but the customer service team were incredibly helpful & supportive!”
    Devon L.Lecce necklace
  • “Reliable company that truly stands behind what they sell. Excellent customer service with quick replies.”
    Brandon H.Caratello Steel Automatic Green
  • “Excellent customer service; quick responses and really friendly throughout.”
    Dashiell R.Tero Steel White

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