Quality and craftsmanship is the core of our jewelry and watches, which is why we confidently offer a Lifetime Guarantee. This commitment reflects our trust in the durability and timeless elegance of every piece we create.

In the rare event that your jewelry or watch experiences a product defect, we’re here to make it right. Simply email us a photo of the item along with your order number at info@cascalia.com. No explanation is required—we’ll promptly arrange for a replacement or issue store credit.

Please note that our Lifetime Guarantee does not cover items that are lost, stolen, intentionally damaged, or damaged by third parties. Our fair use policy ensures this exceptional service remains equitable for all our valued customers.

With Cascalia, you can wear your jewelry and watches with complete confidence, knowing they’re backed by our unwavering commitment to quality and service.