Lifetime Warranty
Quality and craftsmanship is the core of our jewellery and watches, which is why we confidently offer a Lifetime Guarantee. This commitment reflects our trust in the durability and timeless elegance of every piece we create.
In the rare event that your jewellery or watch experiences a product defect, we’re here to make it right. Simply email us a photo of the item along with your order number at info@cascalia.com. No explanation is required - we’ll promptly arrange for a replacement or issue store credit.
Please note that our Lifetime Guarantee does not cover items that are lost, stolen, intentionally damaged, or damaged by third parties. Our fair use policy ensures this exceptional service remains equitable for all our valued customers.
Enjoy your jewellery and watches with complete confidence, knowing they’re backed by our unwavering commitment to quality and service.
Excellence driven
Excellence isn't a goal. it's a standard. From the precision of our Japanese movements to the artistry of Italian-made bracelets, every detail is a conscious choice.
We partner with master craftsmen and trusted ateliers to ensure each piece feels effortless yet refined, made to accompany you through every chapter, without compromise.
This relentless pursuit of quality defines who we are, and it’s felt in every curve, clasp, and tick.
